| 摘要: |
| 目的 总结原有ATM机界面的通用性问题并对界面进行改良设计，评估测试改良后界面的可用性以及通用性，深入探究ATM机的通用性问题。方法 邀请不同年龄层用户参与界面改良设计，利用卡片分类法、通用设计原则等方法对界面元素进行了重新布局设计。使用眼动设备对改良后界面进行可用性测试，结合典型任务测试所对应的眼动数据进行分析并得出结论。结论 改良后的界面提升了用户操作的可用性，两组使用改进后的界面时操作效率都明显提高，说明在减少老年用户的认知负荷的同时并没有对青年用户的使用带来不利影响，提高了界面的通用性。 |
| 关键词: 眼动数据 可用性 ATM机 通用设计 界面 |
| DOI：10.19554/j.cnki.1001-3563.2020.08.019 |
| 分类号:TB472 |
| 基金项目:浙江省哲学社会科学规划课题“乡村振兴战略背景下农村老龄公共产品需求分析与设计路径研究”（19NDJC232YB） |
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| Universal Design of Public Service Product for the Elderly Users |
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WANG Ying, SHI Qian
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Universal Design Institute, Zhejiang Sci-tech University, Hangzhou 310018, China
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| Abstract: |
| The work aims to summarize the universality problems of the original ATM interface and improve the interface design, evaluate the usability and universality of the tested and improved interface, and deeply explore the universality problems of the ATM.Users of different ages were invited to participate in the interface improvement design. Card sorting, general design principles and other methods were used to redesign the interface elements. The eye-tracking equipment was used to perform usability testing on the improved interface, and the eye-tracking data corresponding to the typical task test were used for analysis and conclusions. The improved interface enhances the usability of user operations. The operation efficiency of the two groups with the improved interfaces is significantly improved, indicating that while reducing the cognitive load of the elderly users, the use by young users is not adversely affected and the interface universality is improved. |
| Key words: eye movement data usability ATM universal design interface |
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