| 摘要: |
| 目的 探索消费者购买实木沙发的消费影响因素，为家具品牌的设计、生产、销售、线上平台建设等环节提供针对性建议。方法 根据在线评论研究的方法，利用RPA技术获取天猫平台实木沙发的在线评论，通过情感分析软件Rost CM6进行分词、 |
| 关键词: 在线评论 扎根理论 实木沙发 刺激-机体-反应模型(SOR) 感知价值 购买意愿 |
| DOI：10.19554/j.cnki.1001-3563.2025.04.022 |
| 分类号: |
| 基金项目:中央财政林业科技推广示范资金项目([2022]20) |
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| Furniture Purchase Intention Based on Online Reviews |
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ZHONG Yancao, HAO Jingxin
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(Central South University of Forestry and Technology, Changsha 410004, China)
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| Abstract: |
| The work aims to explore the factors influencing the purchase intention of wooden furniture, and offer some suggestions on design, production, marketing, online platform construction, etc. for furniture brands. Based on the research method of online reviews, RPA technology was applied to collect online reviews of wooden sofas on the Tmall platform. Rost CM6 was used to perform word segmentation, extraction of high-frequency words, construction of core semantics, etc. through emotional analysis. Next, Nvivo 12.0 qualitative analysis tool was used to conduct grounded analysis, including open coding, main axis coding, selective coding and saturation test on effective reviews. Then, combined with perceived value theory and SOR theory, a model of influencing factors for online purchase intention of wooden Sofas was constructed. Consumers were stimulated by external factors such as furniture products, sales staff, after-sales service, online platform and offline experience during the purchase process, which changed their perceived value and trust and affected their purchase intention. The core category elements of this model can be applied to the consumers' psychology of wooden sofas under O2O mode, which effectively reflects the systemic needs of consumers and furniture brands and has good application value. |
| Key words: online reviews grounded theory wooden sofa stimulus organism response model (SOR) perceived value purchase intention |
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