| 摘要: |
| 目的 改变老龄医疗资源零散化、碎片化的现状，使相关联的养老服务可以融合发展，形成一条连续的、多元一体化的、闭合循环的老龄医疗健康服务链。方法 基于共生理论，探讨医疗、康复、养生保健、照料护理服务之间的共生逻辑，并结合共生理论的三要素对其展开深入分析，促使各共生单元(服务供给主体)之间互补互助、互惠共生，最后在服务设计思维的驱动下依托“互联网+”技术整合构建共生服务系统。结论 共生理论的介入，打破了各服务供给主体之间的信息壁垒，使其朝着同一方向协同发展，可以最大限度地避免资源重叠所造成的浪费，实现“1+1＞2”的共生效益。同时，基于共生理论的社区“医康养护”服务共生系统的构建，为其他养老服务资源模块(衣、食、住、行等)的整合和嵌入带来了新的参考和发展方向。 |
| 关键词: 服务设计 医疗 健康 共生理论 社区“嵌入式”养老 |
| DOI：10.19554/j.cnki.1001-3563.2023.06.008 |
| 分类号:TB472 |
| 基金项目: |
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| Design of Community "Medical and Health Care" Symbiosis Service System Based on Symbiosis Theory |
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SHI Yuan-wu1, XIANG Liang-wei1, LIU Xia1, LIU Jie2
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(1.Hubei University of Technology, Wuhan 430068, China;2.The Second Affiliated Hospital of Wenzhou Medical University, Zhejiang Wenzhou 325000, China)
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| Abstract: |
| The work aims to change the current situation of disordered and fragmented medical resources for the elderly, so that the related elderly care services can be integrated and developed, forming a continuous, multi-integrated and closed-loop elderly health service chain. Based on the symbiosis theory, the symbiotic logic among medical treatment, rehabilitation, health care, and nursing care services was discussed. Combined with the three elements of the symbiosis theory, an in-depth analysis was conducted to make the symbiosis units (service providers) interdependent and mutually beneficial. Finally, driven by the service design thinking and relying on the "Internet +" technology, a symbiosis service system was integrated and constructed. The intervention of the symbiosis theory breaks the information barriers of service providers and enables them to develop in a unified direction, which can avoid waste caused by overlapping resources and achieve the system benefit of "1+1>2". At the same time, the construction of the community "medical and health care" service symbiosis system based on the symbiosis theory brings new reference and development directions for the integration and embedding of other elderly care service resource modules (clothing, food, housing, transportation, etc.). |
| Key words: service design medical health symbiosis theory community "embedded" elderly care services |
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