| 摘要: |
| 目的 针对老旧小区停车难现状的调查和分析，运用服务设计思维与方法，探究老旧小区停车服务创新设计方案，并指导实践。方法 构建集成式服务设计模型，通过桌面研究和实地调研来确定老旧小区典型研究对象;根据服务蓝图分析主要利益相关者的用户行为及需求;利用KJ法深入分析停车服务问题，确定服务矛盾，并找出服务创新点;运用TRIZ的创新原理解决服务矛盾，寻找服务创新最优解，从而提升老旧小区停车服务的质量和体验。结果 针对具体案例输出相应设计，将解决停车规划的服务问题作为主要机会点进行服务创新，建立老旧小区智慧停车服务系统，提出云管理、云规划、云维护等系统功能来实现停车服务流程优化。结论 从系统视角优化老旧小区停车服务流程，为服务设计驱动的国内老旧小区停车服务创新提供实践方法和工具参考。 |
| 关键词: 老旧小区 停车服务 服务设计 TRIZ KJ法 服务蓝图 |
| DOI：10.19554/j.cnki.1001-3563.2022.04.028 |
| 分类号:TB472 |
| 基金项目:教育部人文社会科学研究青年基金项目(18JYC760141) |
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| Parking Service Innovation in Old Residential Area |
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CHEN Wan-jing, ZHAO Cheng
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(Guangdong University of Technology, Guangzhou 510000, China)
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| Abstract: |
| Based on the investigation and analysis of the status for difficulties of parking in old residential areas, the paper aims to use service design methods to explore the parking service innovative design and guide practice in old residential areas. An integrated service design model is established, where desktop research and field investigation are adopted to determine the typical research object; service blueprint is used to analyze the behavior and demand of the main stakeholders; KJ method is employed to deeply analyze the parking service problem and find out service contradiction; and TRIZ approach is utilized to optimally solve the service contradiction. According to the corresponding design of specific case output, it takes the service problem of parking scheduling as the main entry point to establish the intelligent parking service system of old residential area. The system functions, including cloud management, cloud planning and cloud maintenance are proposed to optimize the parking service process. It optimizes the parking service process of old residential areas according to system perspective, and provides reference for service design-driven parking service innovation of old residential areas in China. |
| Key words: old residential area parking service service design TRIZ KJ method service blueprint |
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