| 摘要: |
| 目的 随着智能家居产品的普及应用，老年用户在使用智能家居产品过程中存在着许多障碍。语音交互作为智能家居产品的主要交互方式之一，研究适老化智能家居产品语音用户界面的设计策略，以提升老年用户操作智能家居产品的使用体验。方法 基于情境理论研究，提出4种老年用户智能家居情境类型，包括用户情境、任务情境、时间情境、环境情境，深入分析老年用户智能家居情境特征，并提出具体的智能家居产品语音用户界面设计策略。针对用户情境特征提出了语音用户界面的多通道交互设计，构建情感化、人格化的语音用户界面，构建上下文记忆辅助对话过程的设计策略。针对老年用户的任务、时间、环境情境提出了主动交互式语音用户界面设计、提供连续的行为服务体验等设计策略。结论 研究结果为智能家居产品语音用户界面的设计开发提供了方法和策略参考，为老年用户提供了更加自然、舒适的智能家居产品使用体验。 |
| 关键词: 情境分析 适老化 智能家居产品 语音用户界面 |
| DOI：10.19554/j.cnki.1001-3563.2021.16.028 |
| 分类号:TB472 |
| 基金项目:2018年度天津市教委社会科学重大项目(2018JW2D14) |
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| Elderly-Adaptability Voice User Interface Design Strategy of Smart Home Products Based on Context Analysis |
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DOU Jin-hua1,2, QI Ruo-xuan1
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(1.Tianjin University of Technology, Tianjin 300384, China;2.University of Science and Technology of Beijing, Beijing 100083, China)
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| Abstract: |
| With the popularization and application of smart home products, there are many obstacles in the process of older users using smart home products. As one of the main interactive modes of smart home products, the design strategy of elderly-adaptability voice user interface for smart home products is studied to improve the use experience of elderly users operating smart home products. Based on the research of context theory, this paper puts forward four kinds of context types of smart home for elderly users, including user context, task context, time context and environment context. It analyzes the characteristics of smart home context of elderly users, and puts forward specific voice user interface design strategy of smart home products. According to the characteristics of user context, the multi-channel interaction design of voice user interface is proposed, the emotional and personalized voice user interface, and the design strategy of context memory assisted dialogue process are constructed. According to the task, time and environment of the elderly users, the design strategies of active interactive voice user interface and continuous behavioral service experience are proposed. The research results provide a method and strategy reference for the voice user interface design of smart home products, and provide more natural and comfortable experience of smart home products for elderly users. |
| Key words: context awareness elderly smart home products voice user interface |
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