| 摘要: |
| 目的 研究小型清洁类家用服务机器人，在自然人机交互中，亲密度与用户体验之间的相关性，并探究影响亲密度意象与体验的关键属性。方法 将收集到的17种交互方式作为测试样本，然后将30名被试均分为A和B两组，分别模拟家用服务机器人的主要使用人角色和次要使用人角色，并进行实验。使用语义差异量表获取亲密度数据，借助Emocards测量法获得用户综合体验数据，通过口语报告法描述交互过程中所引发的意象图像。将亲密度与体验数据进行相关性计算，再对语料进行分类统计，最后分析得出影响亲密度意象与体验的关键属性。结果 亲密度与用户体验之间呈高度正相关，其中“平等和尊重”为关键属性。结论 在人机交互设计中加入对亲密度考量可有效增加用户体验，研究结果可为人机情感化交互提供依据和启发。 |
| 关键词: 亲密度 意象 家用服务机器人 自然人机交互 交互设计 |
| DOI：10.19554/j.cnki.1001-3563.2021.06.011 |
| 分类号:TB472 |
| 基金项目: |
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| Intimacy and Perceptual Imagery of Home-use Robot Interaction |
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HE Ren-ke, WANG Yue-hong, MA Chao-min
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(Hunan University, Changsha 410082, China)
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| Abstract: |
| The study aims to explore the correlation of intimacy and user experience in the interaction with small type home-use cleaning robots and to find out the key features that affect perceptual imagery of intimacy. Researcherscollect 17 interactive modes and ask participants to conduct a series of experiments with the completion of the questionnaire, which set according to the methods of semantic differential scale, emotion cards, and self-reporting. Then Pearson correlation analysis is conducted on intimacy and user experience. The linguistic material is classified to find out the key features, which affect the emotion of intimacy.User experience is highly positively correlated with intimacy. Users are sensitive to equality and esteem.Intimate interaction could effectively improve user satisfaction and provide a new perspective to emotional interaction design. |
| Key words: intimacy perceptual imagery home-use robot natural interaction interaction design |
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