| 摘要: |
| 目的 智能系统在智能制造、智慧城市、医疗健康、生活服务等各种场景中越来越广泛地存在，为应对人与智能系统的交互中所面临的诸多挑战，从技术和体验的视角分析人机智能协同中的关键问题。方法 对从人机交互到人机智能协同的发展脉络与研究范围进行梳理，提出综合技术视角和体验视角的研究框架；从智能系统的特征出发，梳理出技术视角下人机智能协同所带来的新兴问题；从体验的视角探讨如何推动实现人机智能协同；在此基础上总结人机智能协同的发展趋势。结论 总结了人机交互演进的三个阶段；提出了技术视角下人机智能协同的关键问题，包括人机能动性分配、动态学习和修正、情境自适应及主动响应模式；探讨了体验视角下人机智能协同的可解释性、信任问题、情感化及公平负责等问题；指出了人机智能协同全方位、多类型及体系化的发展趋势。 |
| 关键词: 人工智能 智能系统 人机交互 人机智能协同 技术视角 体验视角 |
| DOI：10.19554/j.cnki.1001-3563.2020.18.001 |
| 分类号:TB472 |
| 基金项目: |
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| Review on Human-Intelligent System Collaboration |
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SUN Xiao-hua, ZHANG Yi-wen, QIN Jue-xiao, LI Jing-lu, WANG Shu-chao
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Tongji University, Shanghai 200092, China
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| Abstract: |
| Intelligent system will exist widely in the future life and work. This work aims to analyze key issues in human-intelligent system collaboration from both technology-centric and experience-centric perspectives, to deal with the challenges in interactions between human and intelligent system. This work combed the evolution and research scope from human-computer interaction to human-intelligent system collaboration, and put forward a comprehensive research framework from both technology-centric and experience-centric perspectives. From the features of intelligent system, emerging problems brought by human-intelligent system collaboration were proposed, and the ways for promoting hu-man-intelligent system collaboration were discussed from experience-centric perspective. Future trends of human-intelligent system collaboration were summarized on this basis. A three-stage framework of human- computer interaction evolution is proposed. Key issues in human-intelligent system collaboration from technology-centric perspective are concluded, including degree of agency, adaptive learning and correction, context-sensitive and proactive interaction. Experience-centric issues like explainability, trust, affective interaction, fairness and accountability are discussed. Trends of human-intelligent system collaboration are described as comprehensive, diverse, and systematic. |
| Key words: artificial intelligence intelligent system human-computer interaction human-intelligent system collabo-ration technology-centric perspective experience-centric perspective |
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