| 摘要: |
| 目的 通过分析智慧旅游途径方法，获得文化旅游服务平台的创新设计思路，使老龄人群的文化旅游服务能够实现主动性、实时性，为老年人智慧出游提供研究思路，同时促进各类资源的共享和有效利用。方法 老龄人群的社群协作服务，是以老龄人群生活习惯、人际交往圈为基础，阶段性、策略化地将信息技术、非物质化服务载体等创新性服务策略融入其中，将依托其原有生活圈层的社群协作服务平台进行提升、扩大化。针对老龄人群的文化旅游需求，提高旅游活动自由度，完善旅游服务平台设计。结论 将信息化技术等多种形式的非物质性服务产品以更多元化、灵活的方式介入老龄人群旅游活动全程。注重阶段性、渐进式地引入服务产品，使其能根据不同需求做出对应交互体验设计的定制化服务创新，提升老龄人群旅游服务满意度。 |
| 关键词: 老龄人群 文化旅游 旅游服务平台 社群协作 智慧化 |
| DOI：10.19554/j.cnki.1001-3563.2020.08.033 |
| 分类号:TB472 |
| 基金项目:天津市教委科研计划项目（人文社科）“老龄人群的文化旅游服务平台创新性应用研究”（2017SK133） |
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| Innovative Design of Cultural Tourism Service Platform for the Elderly |
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LI Yang, DING Wen-fei
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Tianjin University of Technology, Tianjin 300384, China
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| Abstract: |
| The work aims to obtain the innovative design ideas of the cultural tourism service platform through the analysis on the smart tourism approach, so that the cultural tourism services of the elderly can be active and real-time, to provide research ideas for the smart travel of the elderly and to promote the sharing and effective use of various resources. Community collaboration services for the elderly were based on the living habits and interpersonal circles of the elderly. Innovative service strategies such as information technology and non-material service carriers were integrated therein in a phased and strategic manner. The community collaboration service platform based on its original life circle was promoted and expanded. The freedom of tourism activities and the design of the tourism service platform were improved regarding the cultural tourism needs of the elderly. Information technology and other forms of non-material service products are involved in the tourism activities of the elderly population in a more diversified and flexible manner. An emphasis is placed on the phased and gradual introduction of service products, so that customized service innovations corresponding to interaction experience design can be made according to different needs, thus improving the satisfaction of tourism services for the elderly. |
| Key words: the elderly cultural tourism tourism service platform community collaboration intelligent |
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