| 摘要: |
| 目的 在复杂社会化网络中，灵活运用社会生活产生的大数据，构建设计、技术与管理相结合的智慧居家养老服务系统，解决碎片化的养老服务与多样化的养老需求之间匹配度低的问题。方法 将服务设计思维引入养老领域，在调研的基础上归纳居家养老服务生态。借助利益相关者价值网络和服务流程图这两种服务设计可视化工具，剖析科技介入的居家养老服务中存在的服务触点及其关联。结论 重新组织智慧居家养老服务的关键触点，提出智慧居家养老服务系统架构，形成养老服务资源、养老生活动态信息和养老服务三者联动的持续性发展链路，有利于合理把握老龄人口需求，提升用户体验，为智慧居家养老体系的创新提供设计学视角的参考。 |
| 关键词: 智慧养老 居家养老 服务设计 养老服务触点 服务系统 |
| DOI：10.19554/j.cnki.1001-3563.2020.08.006 |
| 分类号:TB472 |
| 基金项目:教育部人文社会科学研究青年基金项目（17YJC760009，17YJC760042）；山东省高等学校人文社科研究项目（J15WF27） |
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| Design of Service System for Smart Home-Based Care |
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LIU He-shan1, DONG Xue1, FAN Zhi-jun1, LI Pu-hong2
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1.Shandong University, Jinan 250061, China;2.Qilu University of Technology (Shandong Academy of Sciences), Jinan 250353, China
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| Abstract: |
| The work aims to make full use of the big data generated by social life in the complex social network, and build a smart home-based care service system combining design, technology and management to solve the problem of low matching degree between fragmented elderly care services and diversified elderly care needs. The service design thinking was introduced into the field of providing for the elderly, and the ecology of home-based care service was summarized on the basis of investigation. The service contacts in the technology-involved home-based care service and their relationship were analyzed with the help of stakeholder value network and service flowchart. The key contacts of smart home-based care service are reorganized to propose a structure of service system for smart home-based care, and form a sustainable development link that links pension service resources, pension life dynamic information and pension service, which is conducive to rationally grasping the needs of the elderly population and improving user experience, thereby providing a reference for the innovative design of the smart home-based care system. |
| Key words: smart senior care home-based care service design contacts of senior care service system |
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