| 摘要: |
| 目的 研究智能家居产品语音助手的不同情感交互模式对产品感知拟人化程度和用户满意度的影响，以此对未来智能家居产品的语音交互及情感交互设计提供参照。方法 通过实验测试、问卷调查及数据分析，总结出智能家居产品的情感交互模式和智能语音助手的性别对产品感知拟人化程度的影响，进而研究拟人化程度与用户满意度之间的关系。结论 情感交互程度越高，产品感知拟人化程度越高，且同等条件下，女性形象的智能语音助手较男性形象的智能语音助手拟人化程度更高，产品感知拟人化程度与用户满意度符合线性回归模型，即在一定程度上，随着拟人化程度的增加，用户满意度也会相应增加。用户希望智能家居助手能够主动发起对话，并适当记录用户习惯和基本信息，以实现多轮对话和持续交互。 |
| 关键词: 智能家居 语音交互设计 语音用户界面 情感交互 |
| DOI：10.19554/j.cnki.1001-3563.2019.16.006 |
| 分类号:TB472 |
| 基金项目: |
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| Voice Interaction Design of Smart Home Products Based on Emotional Interaction |
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LIAO Qing-lin, WANG Mei, FENG Zhan
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Sichuan University, Chengdu 610065, China
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| Abstract: |
| This paper aims to study the influences of different emotional interactions of smart home voice assistants on perceived anthropomorphism and user satisfaction to provide guidance for the design of voice interaction and emotional interaction of smart home products in future. Through laboratory experiments along with questionnaire survey and data analysis, this paper summarized the effects of smart home products' emotional interactions and gender difference on perceived anthropomorphism. Thus it studied the relationship between anthropomorphism and user satisfaction. The results show that the higher the emotional interaction level is, the higher the perceived anthropomorphism reaches, and female identity shows more anthropomorphism than male identity under the same condition. The relationship between perceived anthropomorphism and perceived user satisfaction turns out to be a linear regression model, i.e. with the increase of anthropomorphism, user satisfaction increases to some extent accordingly. Users expect the smart home assistants to initiate a conversation and save users' habits as well as basic information properly for multi-round dialogues and continuous interactions. |
| Key words: smart home voice interaction design voice user interface emotional interaction |
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