| 摘要: |
| 目的 探究交互设计思维方法如何帮助创造更好的产品、 服务与体验。方法 从行为逻辑的角度， 介绍构成服务体验的交互设计五要素的具体内容， 描述如何构建更符合用户需求的服务流程， 通过案例说明好的产品及服务体验是如何被设计出来的。结论 创新的服务体验通过改变行为流程及场景中某些交互元素来实现， 设计的最终目的是为了帮助人们更顺利、 愉悦地完成特定的任务， 形成良好的体验。 |
| 关键词: 交互 服务 体验 行为 |
| DOI： |
| 分类号:TB472 |
| 基金项目: |
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| Interaction Design Thinking in Service and Experience Design |
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AN Wa1, MENG Kai-ning2, FANG Hui2
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1.Guangzhou Academy of Fine Arts，Guangzhou 510006，China;2.Xihua University，Chengdu 610039，China
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| Abstract: |
| Exploring how to use interactive design thinking to create better products， services and experiences. From the point of view of behavioral logic， describing how to build more satisfactory user experience through five elements of interaction design， and will give some cases to analysis it.In many cases，the object of design is no longer a single product， but the feeling and action in the task flow when they using the product. The goal of design is to help people be more enjoyable and successful to complete a specific task， and give them more meanful experience. |
| Key words: interaction service experience behavior |
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